Privacy Policy

Introduction and Purpose

This Privacy Policy applies only to verifyagentid.com (the "Website" or "Service") and to visitors and users of our Website or Service.

Verifyagentid.com is a Website and Service provided by Fernbrook Holdings LLC, a Pennsylvania Limited Liability Company.

At Fernbrook Holdings, we value your privacy. To put that into practice, we take reasonable steps toward protecting your privacy and managing your information.

This Privacy Policy describes the information we collect, where it comes from, how it is used, and how it is stored. It also includes information to help you understand how the choices you have can change the collection and usage of certain information, and how you can contact us with questions or concerns.

By using this Website, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy, in all cases subject to applicable law.

Our order processing is conducted by our online reseller Paddle.com ("Paddle"). Paddle.com is the Merchant of Record for all of our orders. All payments and refunds are processed through Paddle.com.

Scope

This Privacy Policy applies only to our website (the "Website" or "Service") and to visitors and users of our Website or Service. It does not apply to any information we collect through channels, online or offline, other than this Website, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you.

For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them, because other websites may not treat information collected online in the same manner as we do. We are not responsible for the privacy practices, advertising, products, or content of those websites.

Updates and Changes

If we decide to change our Privacy Policy, we will post those changes on this page. If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements and updates.

Problems and Questions

If you have questions or concerns about our Privacy Policy, you may contact us at [email protected].

What Information We Collect

This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us at the address or email provided in this Privacy Policy.

Information You Provide to Us

We collect contact information you provide, including:

• Name
• Address
• Phone numbers
• Email address
• Employer or company name
• Job title
• Other contact information

We and/or Paddle collect financial information you provide, including:

• Credit/debit card information
• Payment company

We collect other information you provide, including:

• Contact information for third parties
• Information about the user's organization or contacts
• Phone calls, chats, or emails
• Other information

We collect other information that may identify you that you provide, including:

• Usernames
• Passwords
• Roles
• Social media profiles
• Date of birth

We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.

Some of the information you provide to us is "sensitive," beyond normal contact information. We treat sensitive information as may be required by applicable law.

Information We Collect About You

Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (such as time to connect to the Website or time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience.

In this process, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data).

We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website, including the pages you view, the time and duration of your visits, the search queries you use, whether you clicked on any items or links, whether you clicked links in emails sent from us or third parties on our behalf, whether you have chosen to opt out of certain services or information sharing, and whether you have viewed or ordered certain products or services.

We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud.

If you access the Website using a device, we may collect the following device data:

• Device type
• Operating system
• Unique device identifiers
• Device settings
• Geo-location data
• IP addresses
• Browser type and browser ID
• Clickstream data
• User workflow progress

How We Use Personal Information

We collect personal information so that we can:

• Operate and improve our Website
• Operate our business
• Improve our goods and services
• Communicate with you
• Ensure compliance with law

Operate and Improve Our Website

• Keep the Website running
• Personalize your website experience
• Provide support and respond to questions from users and Website visitors
• Maintain security of information and data
• Address network functioning, engineering, and troubleshooting issues
• Prevent fraud
• Process payments
• Grant access to the Website
• Register user accounts
• Attribute content to the right person
• Understand and analyze how you use our Website
• Track traffic patterns and Website usage

Operate Our Business

• Keep verifyagentid.com running
• Provide our offerings
• Comply with legal requirements
• Fulfill orders and deliveries
• Recruit team members
• Administer our business and keep proper records
• Engage in a sale of all or part of our business

Improve Our Goods and Services

• Develop new products, services, or features
• Measure, support, and improve our offerings
• Analyze trends and conduct research about improving our products and services

Communicate With You

• Provide customer service
• Email you, mail you, or contact you in other ways you approve, such as phone or text
• Provide updates and other information relating to the Website
• Send you marketing messages and surveys
• Launch and operate promotions
• Suggest products or services of interest
• Enable online registration and provide customer service with respect to registration

Ensure Compliance With Law

• Prevent fraud and reduce credit risks
• Investigate atypical usage
• Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process
• Cooperate with police and other governmental authorities when subject to judicial or administrative process (such as a subpoena) or as provided by law
• Respond to civil or criminal investigations, claims, or lawsuits
• Respond as we believe is necessary or appropriate to prevent physical harm or financial loss
• Protect the rights, property, or safety of visitors to the Website or the public
• Resolve disputes

How We Share Personal Information

Our order processing, including refunds, is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Payment/financial data is shared with Paddle as the Merchant of Record for processing payments. We share personal information only with the following categories of recipients:

• Service providers and subprocessors — hosting, database, email delivery, and support tooling providers who process data on our behalf under contract
• Paddle.com (Merchant of Record) — for order processing, subscription management, payments, invoicing, refunds, and sales tax compliance
• Professional advisers — legal, accounting, and insurance advisers where necessary
• Authorities — where required by law, legal process, or to protect rights and safety

Data Retention

We retain personal information only as long as needed for the purposes described in this Privacy Policy:

• Account and profile data — for the life of your account, and up to 90 days after account closure, after which it is deleted or anonymized
• Published verification profile content — until you unpublish or delete it, or your account is closed
• Billing and transaction records — retained by us and by Paddle for up to 7 years as required by tax and accounting law
• Email delivery and security logs — up to 24 months

When personal information is no longer needed for these purposes, we delete or anonymize it.

Location of Personal Information

We must, of course, store and process your data somewhere. We store or process your data only in the United States.

How We Secure Information

We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information.

While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for business purposes can ever be completely secure. No security measures are perfect or impenetrable. We cannot guarantee:

• That your information will only be viewed by approved people
• That information you share will remain private
• That information you share will not become publicly available

You can reduce the chances of these things happening by using a strong password, by not re-using passwords, and by protecting your devices against viruses and other malware.

Business Transactions

If we sell our assets or merge with another company, or if our company goes out of business, user information used by the business will be one of our assets that might be transferred to our successor. You consent to that successor''s use of your information, subject to the terms of this Privacy Policy.

Access and Choice

You have choices about the information we collect.

If you do not want to agree to the ways we have said that we might use your personal information, your first and best step is to not submit any of that personal information to us.

If you do not want to receive emails that we send, including those with information or promotions, you can unsubscribe from those emails by clicking the unsubscribe link, responding with "unsubscribe," or contacting the email address below.

If you do not want to receive other marketing materials from us, or if you do not want us to share your personal information with other entities as described in this Privacy Policy, please send us your name, address, and email address, together with a statement that you want to opt out from information sharing or receiving materials (or both).

Jurisdiction-Specific Provisions

The provisions in the following sections reflect requirements of various legal jurisdictions that may apply to some users but not others. Because our users may access the Website from anywhere, we expend meaningful effort to comply with all of those laws to which we are subject. If you are not the intended subject of a particular section, then those terms will not apply to you or your usage of the Website.

US State Privacy Rights

If you are a resident of one of the US states below and the processing of personal information about you by the Website is subject to privacy laws that are specific to your state, you have certain rights with respect to that information, in all cases subject to state law.

Colorado

This section applies only if you are a Colorado resident and we meet the applicable thresholds under Colorado law. You have the following rights:

1. Right of knowledge - you may ask that we confirm whether or not we are processing your personal data. 2. Right of access - you may ask to access your personal data; you may ask to receive a copy in a portable and readily usable format. 3. Right of correction - you may correct inaccuracies in your personal data. 4. Right of deletion - you may ask that we delete personal data provided by or obtained about you. 5. Right of opt-out - you may opt out of processing for targeted advertising, sale of personal data, or profiling. 6. Right to appeal - you have the right to appeal a decision not to fulfill any of these requests.

We do not "sell" personal information as defined by Colorado law, nor do we process your personal data for targeted advertising.

Connecticut

This section applies only if you are a Connecticut resident and we meet the applicable thresholds under Connecticut law. You have the same rights as described under Colorado above (knowledge, access, correction, deletion, opt-out, and appeal).

We do not "sell" personal information as defined by Connecticut law, nor do we process your personal data for targeted advertising.

Utah

This section applies only if you are a Utah resident and we meet the applicable thresholds under Utah law. You have the following rights: knowledge, access, deletion, and opt-out.

We do not "sell" personal information as defined by Utah law, nor do we process your personal data for targeted advertising. As defined by Utah law, we process sensitive personal information. You may request to opt out of this processing.

Iowa

This section applies only if you are an Iowa resident and we meet the applicable thresholds under Iowa law. You have the following rights: knowledge, access, and opt-out of sale of personal data.

We do not "sell" personal information as defined by Iowa law. As defined by Iowa law, we process sensitive personal information or use it for targeted advertising. You may request to opt out of these uses.

Virginia

This section applies only if you are a Virginia resident and we meet the applicable thresholds under Virginia law. You have the same rights as described under Colorado above (knowledge, access, correction, deletion, opt-out, and appeal).

Contact Us

Fernbrook Holdings, LLC

Verifyagentid.com

201 York Rd, #1-470, Jenkintown, PA 19046

Email: [email protected]

Data Controller

Fernbrook Holdings, LLC (trading as Verify Agent ID), a Pennsylvania Limited Liability Company, located at 201 Old York Road, #1-470, Jenkintown, PA 19046, is the data controller responsible for the personal information described in this Privacy Policy. You may contact us at [email protected].

Legal Bases for Processing

Where applicable law requires a legal basis for processing, we rely on: (a) performance of our contract with you, to create and operate your account and provide the Service; (b) our legitimate interests, in securing the Service, preventing fraud and abuse, and improving our products; (c) your consent, for optional marketing communications and non-essential cookies, which you may withdraw at any time; and (d) compliance with legal obligations, including tax, accounting, and lawful requests from authorities.

Who We Share Information With

We do not sell your personal information. We share personal information only with the following categories of recipients:

• Merchant of Record (Paddle). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. To purchase a subscription, your name, email address, billing details, and payment card information are collected and processed by Paddle as the seller of record for payment processing, subscription management, invoicing, fraud prevention, and sales tax and VAT compliance. Paddle acts as an independent controller for that processing under its own privacy policy at https://www.paddle.com/legal/privacy.
• Service providers and subprocessors that host our infrastructure, store files, send transactional email, and provide analytics and support tooling, acting on our instructions.
• Professional advisers such as legal, accounting, and audit providers, where reasonably necessary.
• Authorities and other parties where required by law, to enforce our terms, or to protect the rights, property, or safety of our users or the public.
• Acquirers in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.

Data Retention

We retain personal information for as long as your account is active and thereafter only as long as needed for the purposes described in this Privacy Policy. Account and profile data are deleted or anonymised within 90 days of account closure, except where a longer period is required: billing and transaction records are retained by us and by Paddle for the period required by tax and accounting law (generally seven years), and records needed to resolve disputes, enforce our agreements, or comply with legal obligations are retained until that need ends. Backups containing deleted data expire on our normal backup rotation.

International Transfers

We and our providers, including Paddle, may process personal information in the United States and other countries. Where transfers are made from the UK or EEA, we rely on adequacy decisions or Standard Contractual Clauses together with appropriate technical and organisational safeguards.